Our products are guaranteed for normal life, under standard use. If any product fails to meet your expectations for any reason, we'll take it back within 30 days of date of delivery and be happy to give you a full refund. This return policy does not apply to Custom Orders. Customized items cannot be returned. Returns within 30 days of receipt may be returned and the purchase price refunded. Returns occurring after 30 days will only be accepted with a replacement purchase. Freight charges, if applicable, are your responsibility unless the item was shipped to you in error.

1. Customers must receive a Return Merchandise Authorization (RMA) Number within 30 days of date of receipt.

2. Fax our customer service department at 1-205-678-0841 or click here to obtain your RMA via email. Please provide the following;

   • Original order number
   • Name of item or item number being returned
   • Reason for return
   • Your name, daytime phone number and email address

3. After a RMA Number is issued to you we must receive the return within 30 days.

4. To receive a refund or replacement within 30 days, the returned unit(s) must be in like-new condition with all packaging materials, accessories, manuals and UPC code intact. Items that are not returned with all items intact will result in the issuance of a prorated credit based on the cost of the missing components. Clearly mark the RMA Number on the shipping label.

5. For your protection please ship your package back to us via a traceable method such as UPS ground. Please send returns to:
   
   

   DNS CREATIONS.COM

   300 Windstone Lane

   Chelsea, AL 35043

Refunds

Refunds are issued with-in 72 hours after your return has been processed. However, credit card companies vary on the time it takes for a credit to appear on their customers' records. Please allow one to two billing cycles. In the meantime, you can confirm a refund by contacting our Customer Service department. Our fax number is 1-205-678-0841 or you can click here to email us.

To order a replacement or exchange for returned merchandise, simply fill out the exchange order form on the back of your invoice and include it with your return. As a courtesy, we offer free shipping on replacement orders but must receive payment for all merchandise before we ship. Please click here to print an exchange order form to include with your return if you wish to retain your original invoice for your records.

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